998jili FAQ

KYC stands for Know Your Customer. It is a mandatory identity verification process required by PAGCOR regulations and Philippine anti-money laundering laws. 998jili requires KYC to confirm your identity, verify your age (21+), and ensure the security of your account. You will typically need to submit a government-issued ID (such as a Philippine passport, driver's licence, SSS ID, or UMID), and in some cases a selfie or proof of address. KYC is a one-time process and is required before you can make your first withdrawal.

On the 998jili Login page, click the "Forgot Password" link. Enter the email address registered to your account and you will receive a password reset link. Follow the instructions in the email to set a new password. If you no longer have access to your registered email, contact our support team at [email protected] for manual account recovery assistance.

No. Each player is permitted to hold only one (1) 998jili account. Creating multiple accounts — whether under the same name, different names, or using different devices — is a serious violation of our Terms & Conditions. If duplicate accounts are detected, all associated accounts will be permanently closed and any balances may be forfeited. If you believe a duplicate account was created in error, contact support immediately.

You can update most account details — such as your mobile number, email address, and communication preferences — through your account settings after logging in. However, changes to your registered name or date of birth require identity verification and must be requested through our support team. This is to prevent fraud and ensure compliance with PAGCOR regulations.

998jili accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that credit card deposits and cryptocurrency are not accepted at 998jili in compliance with Philippine regulations.

Minimum deposit amounts vary by payment method. Generally, GCash and Maya deposits start from ₱100, while bank transfers may have a higher minimum depending on your bank's own transfer limits. Check the cashier section of your 998jili account for the current minimums applicable to your preferred payment method.

GCash and Maya deposits are typically credited to your 998jili account instantly or within a few minutes. Bank transfers may take longer — usually within the same business day for InstaPay transactions, or up to one (1) business day for PESONet transfers. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

998jili does not charge fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, Maya, or your bank directly to understand any charges on their end before making a transfer.

Log in to your 998jili account and navigate to the cashier or withdrawal section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting — unverified accounts cannot process withdrawals. You will receive a confirmation once the withdrawal is approved and processed.

Most 998jili withdrawals are processed within one (1) to three (3) business days. GCash and Maya withdrawals are generally faster — often same-day or next-day once approved. Bank transfers may take up to three (3) business days depending on your bank. Processing times may be longer during peak periods or if additional verification is required.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification — your identity documents have not been approved yet.
• Unmet bonus wagering requirements — bonus funds must be wagered the required number of times before withdrawal.
• Mismatched account details — your withdrawal account name must match your registered 998jili name.
• Pending security review — unusual account activity may trigger a temporary hold for your protection.

If your withdrawal is delayed, contact our support team at [email protected] with your transaction ID for assistance.

998jili offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed in the promotions section of the platform. To claim it, register your account, complete KYC verification, and make your first deposit. The bonus will be credited automatically or via a promo code depending on the current offer. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full details.

Yes. If you prefer to play without bonus restrictions, you can opt out of promotional offers in your account settings or by contacting our support team before making a deposit. Playing without a bonus means your deposits and winnings are not subject to wagering requirements and can be withdrawn at any time (subject to standard verification requirements).

998jili offers a wide variety of games for Filipino players, including:

• Slots — hundreds of video slots with various themes, paylines, and bonus features.
• Bingo — classic and modern bingo variants popular with Filipino players.
• WM Live — live dealer casino games including baccarat, roulette, and blackjack streamed in real time.
• Money Coming — a specialty game with unique Filipino-flavored gameplay mechanics.

New games are added regularly — check the 998jili Casino lobby for the latest additions.

Yes. All games on the 998jili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories to verify RTP (Return to Player) percentages and game integrity. Live dealer games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency.

Yes. The 998jili platform is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile interface is designed for smooth gameplay on smaller screens, whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

The minimum age to play at 998jili is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory for all new accounts. Any account found to be operated by a person under 21 will be permanently closed and any winnings forfeited. "Gambling is addictive. Know when to stop."

Log in to your 998jili account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso (₱). Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling-off period. For full details, visit our Responsible Gaming page.

If you feel that gambling is becoming a problem, you can request self-exclusion at any time. Contact our support team at [email protected] and your account will be suspended immediately for a minimum of six (6) months or permanently, as you choose. During self-exclusion, you cannot log in, deposit, or place bets. Any remaining balance will be returned to you. Visit our Responsible Gaming page for more information. "Gambling is addictive. Know when to stop."

998jili uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your 998jili account without your permission, take the following steps immediately:

• Change your password right away via the account settings or the forgot-password link on the login page.
• Contact our support team at [email protected] to report the incident and request a security review.
• Check your recent transaction history for any unauthorised activity.
• Do not share your login credentials with anyone — 998jili staff will never ask for your password.